How we work together

01Accepting these terms

By accessing this website or engaging with Streams of Love Initiative (“we”, “us”), you agree to these Terms of Service. If you do not agree with any part of them, please do not use our website or services. If you are entering into an arrangement on behalf of a care home or organisation, you confirm that you have authority to do so.

02About our services

Streams of Love Initiative is a non-profit initiative that delivers music, spoken word, and interactive sessions to elderly people and individuals with disabilities in care settings. Our sessions are creative and social in nature and are provided on a best-efforts, goodwill basis. They are not medical, therapeutic, or clinical treatment, and they do not replace professional care.

We work with care homes and community partners to schedule visits. The specifics of each session — timing, format, and content — are agreed directly between us and the hosting partner.

03Donations

Donations to Streams of Love Initiative are voluntary gifts made to support our mission. Unless explicitly stated otherwise:

• Donations are non-refundable, except where required by law or in cases of clear error.
• No goods or services are provided in exchange for a donation, other than the knowledge that you are supporting our work.
• Where a donation is eligible for Gift Aid, we will apply it in line with HMRC rules on your instruction.
• We do not process card payments on this website; payment details are arranged privately and securely.

04Conduct & safeguarding

The dignity and safety of the people we serve always come first. We ask that everyone who interacts with our work — partners, volunteers, staff, and visitors — treats residents, staff, and one another with respect and kindness.

• All volunteers are subject to background checks and training before entering a care setting.
• We reserve the right to decline, pause, or end a session or partnership where safeguarding, conduct, or safety is a concern.
• Hosting partners remain responsible for the care and supervision of their residents at all times.

05Intellectual property

All content on this website — including text, images, video, audio, our logo, and branding — is owned by or licensed to Streams of Love Initiative and is protected by copyright and trademark law. You may share links to our content freely, but you may not copy, reproduce, or republish substantial parts of it without our written permission.

Session recordings and photographs featured in our gallery are shared with the consent of the hosting partner. If you believe any content should not be displayed, please contact us and we will review it promptly.

06Your contributions

When you send us a message, testimonial, or feedback, you grant us permission to use that content to respond to you and, where appropriate and with your consent, to share it (for example, a kind word about a session). You confirm that what you share is accurate and does not infringe anyone else's rights.

07Third-party links

Our website links to and embeds content from third-party platforms such as YouTube, Facebook, Instagram, and TikTok. We are not responsible for the content, policies, or practices of those platforms, and your use of them is subject to their own terms and privacy policies.

08Liability

Streams of Love Initiative is a non-profit initiative. Our sessions and website are provided in good faith, and we take reasonable care to deliver them safely and accurately. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of our website or services. Nothing in these terms limits any liability that cannot be excluded under applicable law.

09Changes to these terms

We may update these terms from time to time to reflect how our initiative evolves or to comply with legal requirements. When we make material changes, we will update the “last updated” date above. Continued use of our website or services after a change means you accept the revised terms.

10Contact us

If you have any questions about these terms, or would like to discuss a partnership, session, or donation, we would be glad to help.